An RMA Form is required for all returns and exchanges. Please email us for an RMA Form.
Refund/Return Policy:
Original sales receipt must accompany returns.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
Customer is responsible for all shipping costs if seller is not at fault.
Refunds for items returned within thirty days of the purchase date will be credited to the same payment method used for the original purchase. Items returned after the thirty-day period of the purchase date will only be eligible for exchange.
Contact Us: By Email: info@luchatea.com By Mail: Lucha 3972 Barranca Pkwy. Ste J150 Irvine, CA, 92606
